Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Die neu gestalteten Zimmer sind im Stil des Hamburger Hafens eingerichtet. Finally the bar is terrible. LATE CHECK-OUT UP TO 6PM (Paying) Want to keep your room until 6pm on the day of departure? Cannot tell anything about public transport connections though. I am happy to share your praise with our entire team. More Top Hotels. We have intensive hygiene & prevention measures to ensure your safety. This property accepts credit cards, debit cards, and cash. The venue dates back to 1991. Rooms were a bit dark and the carpet on the floor should have been changed some years ago. Due to current legal regulations, hotels can only be booked by non-tourist guests until further notice. Compare Reviews, Photos, & Availability w/ Travelocity. Room was okay for 2 nights, breakfast was also okay but completely devoid of variety. Anonymous Families - 16/02/2020 Confirmed reviews ALL. Very friendly staff, nice room. Collect 10 stamps, get 1 reward* night. Apartmenthotel; Arcotel Rubin Hamburg; Premier Inn Hamburg City Ost; Holiday Inn Hamburg - City Nord; Hotel Atlantic Kempinski Hamburg; a&o Hamburg City We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. 53. Stedet blev åbnet i 1991. Rooms are also outfitted with safes and minibars. 20.00 EUR per car & per day. Save on your reservation by booking with our discount rates at Mercure Hotel Hamburg City in Germany All in all pretty average. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Check any national, local, and health advisories for this destination before you book. Internet had to be signed into anew every single time you wanted to use it, new password each day. Every week it's a real pleasure to stay in Mercure Hotel Hamburg City, Anonymous Business - 05/03/2020 Confirmed reviews ALL. A city tax is imposed by the city of Hamburg. Das Mercure Hotel Hamburg City verfügt über schallisolierte Zimmer mit Klimaanlage, einem 50-Zoll-LCD-Flachbild-TV und einem tragbaren Schreibtisch. 258-474 sq. Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Mercure Hotel Hamburg am Volkspark Perfekte Lage. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Unfortunately, this also applies to room cleaning and the minibar, as we try to minimize contact in the room. Overall a good experience. Kind regards, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…, Dear Ioana H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. Room night for 2 children up to 16 years of age in your room. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It lies directly beside Bella Spanier and a city rail, just a short walk from monuments, a church and a theatre. 49-inch LCD televisions come with cable channels. Customer review rating 4.5/5 5,180 reviews, I can take advantage of the Members' rate, Hotel for travellers looking for local and authentic experiences. We would be very happy to welcome you again to convince you of our service and our hotel. Sincerely, Denise Tomrell Deputy manager, Dear Mrs. H., Thank you for your feedback on your stay at our hotel. Unlikely to stay here again. Are there restaurants at or near Mercure Hotel Hamburg City? Spacious rooms (approx. Jedes Zimmer verfügt über: 50 LCD Flat Screen, Bad, Klimaanlage, mobilen Schreibtisch, Kleiderschrank inkl. The Mercure Team is great, always smily, friendly and service oriented. You must therefore confirm in writing prior to arrival that your trip is not based on a tourism-related event. Until then, we wish you a good time and stay healthy!! There was a coffee machine, but it didn't work well and made terrible coffee in very small quantities. A glass of wine with a water view, a beer for football or cool drinks with friends and colleagues after work in our bar. International cuisine and regional specialties can be enjoyed at the on-site Pier_1163 bistro and bar, while breakfast is also available daily. I hope that you have nevertheless had a good time in Hamburg. Many thanks for your understanding. Hotel Mercure Hamburg City is centrally located in Hamburg and is 1.5 km away from Central Railway Station and 16 km from the airport Fuhlsbüttel /Hamburg/. Malfunctioning A/C in hot weather was a big let down. Du stellst dein Auto auf dem Hotelparkplatz oder in der Tiefgarage ab. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Please inform me when you plan a future booking in our Hotel. Kind Regards, Emily Tiedge Front Office Manager T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…, Bonjour Remi, thank you again for the great review of our hotel! Comfortable beds, cozy room, lovely bathroom and shover. Mit dem … Please also note the exceptions in certain federal states. The S-Bahn (city rail) is just a few minutes' walk away. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. F. Solo - 25/01/2020 Confirmed reviews ALL, Anonymous Business - 21/01/2020 Confirmed reviews ALL. The four-star hotel offers 187 non-smoking rooms, each complete with air-condition, complimentary WiFi and SKY TV. It is always a pleasure to receive positive feedback. Hamburg's tradition meets intl. About Mercure Hotel Hamburg City. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The young man behind the counter spoke hardly any English, so communication was difficult. classics: fresh-innovative-Hanseatic "Hiss the sails!". New work meeting and event area with the latest lighting equipment for your creative events. Refund issued for price paid if found on Hotels.com or refund issued for price difference if found on another website. The main train station is 0.9 miles (1.5 km) away, the airport is 7.5 miles (12 km) away. I will share your comments with our team. Internationale Küche und regionale Spezialitäten genießen Sie im Bistro Pier_1163 mit Bar in der Unterkunft. It is always a pleasure to receive positive feedback. There should be more staff in their 40/50 to pass their experience to the young staff. We are glad that you always enjoy your stay and hope to see you again very soon after ....... Ps. Details on site. The Port of Hamburg has been the focal point of the city for centuries. hotel mercure hamburg am volkspark 7.13 k.m vom Stadtzentrum Es bietet Ihnen beste Verkehrsanbindungen zum In-Viertel Altona, zum Derby Park, zur … T. Solo - 29/12/2019 Confirmed reviews ALL, Jp J. Price Guarantee Plus excludes packages (where sold), are available if you pay for a room on Hotels.com and find a lower rate for the same room and same itinerary on Hotels.com or another website up to the time of check-in. The worst part was during breakfast, chaotic!! Personal no very kind. EARLY CHECK IN FROM 10AM (Paying) Need access to your room from 10am on the day of arrival? Rmhg Families - 14/09/2020 Confirmed reviews ALL. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Anurag Families - 19/08/2020 Confirmed reviews ALL. The newly renovated 4-star Mercure Hotel Hamburg City offers Superior Rooms with twin beds, queen-size bed/sofa and comfortable Privilege Rooms/Junior Suites with king-size bed/sofa. Nearby restaurants include Snackmacherei Hamburg (8-min walk), Al Lido (9-min walk), and Fresh Food Factory (9-min walk). Business - 19/01/2020 Confirmed reviews ALL, It was just staying for the night and, as usual, I had a drink at the bar in the evening and nice breakfast in the morning, Jeppe Couples - 17/01/2020 Confirmed reviews ALL, Jane Friends - 15/01/2020 Confirmed reviews ALL. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Mit freundlichen Grüßen Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…, Online check-in: Your arrival will be carefully prepared by our team. The Mercure Hotel Hamburg City is a 4 star hotel with a unique decor concept inspired by Hamburg, the media city. No fresh juice! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Hotel was clean and quiet, personnel was friendly and helpful. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…, Dear Anette B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. Bjorn Business - 20/03/2020 Confirmed reviews ALL. Das Hotel allgemein. Während ihres Aufenthalts können Gäste des Mercure Hotel Hamburg City beispielsweise Mönckebergstraße (1, 2 km) und HafenCity (1, 3 km) besuchen, einige der bekanntesten Sehenswürdigkeiten in Hamburg. Yes, there's an onsite restaurant, Bar/Bistro. Check any national, local and health advisories for this destination before you book. This is carried through the 187 guest rooms as well as other parts of the hotel. Start Saving Today! However, charges can vary, for example, based on length of stay or the unit you book. Safe, Kühlschrank bzw. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The shower was barely working. At dawn, when the port is resting, you can find the right mooring place. Not a very good review, but I must say what saved my stay all together was the red haired young man in reception when I checked out. ft.) in Superior, Privilege and Junior Suite categories. Din't took the opportunity to have a meal but from I saw it was good too. A tad complicated compared to other Accor hotels I have stayed in. It is always a pleasure to receive positive feedback. All 187 rooms are air-conditioned and have free WIFI. This is carried through the 187 guest rooms as well as other parts of the hotel. This hotel participates to Planet 21 and is acting in favour of Positive Hospitality. It was obvious the lack of leadership and a more experienced staff. M Solo - 18/03/2020 Confirmed reviews ALL. All rights reserved. There is a clear gap on the age of the staff! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Only 1 coffee machine to all guests!! 53, Hamburg, HH, 20097, Germany, You can collect Hotels.com™ Rewards stamps here, Privilege, Superior Room, 1 King Bed with Sofa bed, Based on 76 verified reviews from guests who stayed at this property, 13 guests said the location is convenient. We dont like the rooms - new design. Theater, city center and main train station. Family V. Families - 05/11/2019 Confirmed reviews ALL. Room was immaculately clean and location was fantastic. Due to the current situation and the Corona guidelines of the Hamburg Senate, we had to adjust some procedures accordingly. I will share your comments with our team. Otherwise comfortable beds, small bathroom but OK and good standard. Our newly renovated hotel is situated in the heart of the Hanseatic city within walking distance of the city center. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…, Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…, Dear Stephan C., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. Book online or call now. We were very pleased about your kind words. Amsinckstr. Check-in fast Rooms: Nice beds Nice TV Small "privilege"rooms Coffee machine on both rooms was defective, very old and overused. We wonder whey we where mooded from room 618 to 220. ? It was okay, nothing to write home about. Less than 10 min walk to metro station and bar was open until midnight. Till then stay safe! The Mercure Hotel Hamburg City is a 4 star hotel with a unique decor concept inspired by Hamburg, the media city. I don't expect everyone to know, but if you work behind a bar I do not expect to have to explain that it consists of coffee, whiskey and cream, preferably all together in one glass. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Book Mercure Hotel Hamburg City & Save BIG on Your Next Stay! I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will share your comments with our team. Contactless check-in and contactless check-out are available. Mercure Hotel Hamburg City offers 187 accommodations with safes and coffee/tea makers. The port has been the center of the city for centuries; it is the reason for the Hanseatic city's great wealth and unique culture, with the bourgeoisie of the suburbs along the Elbe, St. Pauli-Bohème and the wild nightlife around the Reeperbahn. I will share your comments with our team. Unfortunately our room was on top of the kitchen and we could hear the kitchen machines and especially the dishwasher from 5 in the morning until late in the evening. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…, Dear Soeren Elvin A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. Blend normal croissants! * The value of 1 reward night is the average price of the 10 stamps you collect. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Hotels.com and the Hotels.com logo are trademarks or registered trademarks of Hotels.com, LP in the United States and/ or other countries. kind regards Denise Tomrell deputy director, Dear Anurag A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels. Hotel Hafen Hamburg; Radisson Blu Hotel, Hamburg; Mercure Hotel Hamburg City; Sylc. It is always a pleasure to receive positive feedback. Good public transport connections provide easy access to any destination in Hamburg. 6 photos Günstige Preise Exklusive Businessrabatte bis zu 30 % NEU: Miles & … Sincerely, Katharina Küster Front Office Manager, Dear Jean-Pierre J., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. This property advises that enhanced cleaning and guest safety measures are currently in place. Trouble was that same minibar was not filled up during my four nights at the hotel. Nuno P. Families - 30/12/2019 Confirmed reviews ALL. The Mercure Hotel Hamburg City is a 4 star hotel with a unique decor concept inspired by Hamburg, the media city. This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland _______________________________________ E Mail : h1…, Dear Anna Eva S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City.